Returns & Exchanges
At Family Crest and Coat of Arms Gift Shop, we take pride in our heritage-focused craftsmanship and want you to be completely satisfied with your piece of history. While custom-engraved or personalized heraldry items are generally final sale, we offer a 30-day return window for non-customized home decor and giftware.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a photo of the item to receive a Return Authorization (RA) number.
Secure Packaging
Place the item in its original packaging, ensuring that delicate items like framed crests or ceramic mugs are padded securely to prevent damage during transit.
Shipping Your Return
Affix the provided return label to your package and drop it off at any authorized shipping carrier location; please retain your tracking receipt for confirmation.
Inspection and Refund
Once our artisans inspect the returned item for quality, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing