Frequently Asked Questions
Everything you need to know about our heraldic treasures.
How do you ensure the accuracy of the family crests?
We consult extensive historical heraldry databases and archival records to ensure the coat of arms provided matches the documented history of your surname's origin.
Can I request a custom design if I have my own artwork?
Yes, we offer custom digitization services. You can upload your own family crest image, and our artists will refine it for high-quality printing or engraving on your chosen home decor.
How long does it take to produce and ship my order?
Since each item is custom-made to order, please allow 3-5 business days for production. Shipping typically takes an additional 5-7 business days depending on your location.
What is your return policy for personalized items?
Due to the custom nature of heraldic gifts, we cannot accept returns unless the item arrives damaged or contains a manufacturing error. Please double-check your spelling before ordering.
Are the materials used for the frames and plaques high quality?
We use premium solid wood, museum-grade archival paper, and high-density metals for our plaques to ensure your family history is preserved for generations.
Do you ship internationally?
Yes, we ship our family crest products worldwide. Please note that international customers are responsible for any local customs duties or import taxes.